We will not be accepting and returns on items sold on our website – CupCatch. This policy is non-negotiable. However clients can apply for refunds, based on the conditions listed below:
Refunds will only be issued if you receive damaged goods, not caused by shipping. If you receive a damaged product – please take clear pictures of your product and apply for a refund by sending an email to email@example.com.
CupCatch allows 48hours after receiving your product to lodge a complaint regarding the quality or damage. After 48hours no refunds will be entertained.
Refunds may also be granted if you do not receive your order, although highly unlikely – please allow for the full 10 working days before lodging a complaint about not receiving your product to firstname.lastname@example.org.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
No exchanges are allowed, if you receive damaged goods – not due to shipping or did not receive your goods within 10 working days of placing an order, please initiate the refunds process described above, by sending an email to firstname.lastname@example.org.